David Kwartler

Senior Product Manager | Austin, TX

AI Agent Authorization & Customer Identity

Summary

  • •Accomplished AI builder PM and CIAM expert with seven years of experience delivering identity and authorization products at two Fortune 500 companies.
  • •Own the authorization layer for Expedia's agentic traveler experience across Gen AI partnerships, building secure software products that bridge the gap between trust, privacy, and user experience.
  • •Previously led GM's customer identity platform across web, mobile, and connected vehicles, serving millions of users and introducing new 0-to-1 authentication experiences.
  • •Strategic product leader focused on blending technical expertise and analytical problem-solving to transform complex authorization frameworks into durable growth engines.

Skills

Identity & Access ManagementAI Agent AuthorizationModel Context Protocol (MCP)LLM Data Privacy & GovernanceOAuth 2.0OIDC Identity FederationAI-Assisted DevelopmentAPI Design & DocumentationProduct StrategyA/B TestingUI/UX DesignUser ResearchData AnalysisStakeholder Alignment & InfluenceLeadership & MentoringCollaborationCommunicationContinuous Discovery

Experience

Senior Product Manager

Expedia Group · Austin, TX

08/2024 – Present

  • •Lead authorization strategy for Expedia's MCP integrations across ChatGPT, Claude, and Alexa+, building the identity and consent layer that enables personalized search, member pricing, and saved trips across industry-first Gen AI surfaces.
  • •Architected centralized OAuth 2.0 consent system powering $400M+ in enterprise partnerships across AI, loyalty programs, and social platforms, enabling secure scope-based identity connectivity and data exchange with 20+ global partners.
  • •Championed AI building within Expedia by shipping 50+ production code changes for account linking, from building UI designs in Figma Make to pushing frontend, API, and OIDC changes via Claude Code and Codex.
  • •Pioneered identity platform multi-tenancy, ensuring user data isolation and unlocking $15M in value via personalization and loyalty integrations for Expedia's B2B marketplace.
  • •Achieved 1% booking conversion uplift by aligning loyalty, fraud, privacy, and cybersecurity teams to A/B test an extended session length strategy.
  • •Eliminated external vendor dependency for authentication through system rearchitecture, delivering $3M in annual EBITDA savings.
  • •Launched social login and NAVER Pay integration in South Korea, capturing $4M in incremental value by improving conversion in a key growth market.

Senior Product Manager

General Motors · Austin, TX

06/2021 – 08/2024

  • •Increased loyalty enrollments by 28%, delivering $16M in monthly CLV gains by A/B testing the sign-up and enrollment funnel.
  • •Launched revamped mobile authentication informed by a 200-user pilot, driving a 19% lift in customer satisfaction.
  • •Improved MFA success rate by 13% by using product analytics to identify and prioritize UX enhancements.

Product Manager

CVP · Washington, DC

06/2019 – 06/2021

  • •Accelerated project efficiency by 65% by redesigning workflows and notification systems in an environmental planning application.
  • •Secured $2M client contract by leading product and UI design for a real-time data visualization proof of concept.

Education

The George Washington University | Washington, DC

Bachelor of Business Administration

Major in Finance, Minor in Environmental Sustainability

Certifications

  • •SAFe Product Owner / Product Manager
  • •Professional Scrum Master I