David Kwartler

Senior Product Manager | Austin, TX

AI Authentication, Authorization, Trust & Privacy

Summary

  • •Accomplished AI product manager with seven years of experience building enterprise-scale software products that bridge the gap between trust, security, and user experience.
  • •Lead identity connectivity and AI authorization at Expedia, powering enterprise partnerships and MCP-based product integrations through a secure trust layer.
  • •IAM expert who led GM's identity solution, delivering seamless authentication across web, mobile, and connected vehicle platforms for millions of users.
  • •Strategic product leader focused on blending technical expertise and analytical problem-solving to transform complex authorization frameworks into durable growth engines.

Skills

AI Agent AuthorizationModel Context Protocol (MCP)LLM Data Privacy & GovernanceIdentity & Access ManagementOAuth 2.0Federated Identity & OIDCAPI Design & DocumentationProduct StrategyStakeholder Alignment & InfluenceLeadership & MentoringCollaborationCommunicationProduct Development LifecycleContinuous DiscoveryA/B TestingUser ResearchData AnalysisUI/UX DesignAcceptance Testing

Experience

Senior Product Manager

Expedia Group · Austin, TX

08/2024 – Present

  • •Led authorization strategy for the Expedia app in ChatGPT as one of OpenAI's launch partners, building the identity layer of our MCP server for personalized search, connected shopping, and secure agentic checkout.
  • •Architected a centralized OAuth 2.0 consent system to power $300M+ in enterprise partnerships, enabling secure scope-based identity connectivity, data exchange and account linking with 10+ global partners.
  • •Pioneered initiative to achieve identity platform multi-tenancy, ensuring user data isolation and unlocking $15M in value via personalized experiences and loyalty integrations for Expedia's fast-growing B2B marketplace.
  • •Achieved 1% conversion uplift by leading cross-functional alignment across loyalty, fraud, cybersecurity, and privacy teams to A/B test extended session length strategy, balancing user experience with account security.
  • •Championed system rearchitecture to eliminate external vendor dependency for authentication, delivering $3M in annual EBITDA savings and improving control of our tech stack.
  • •Launched social login and NAVER Pay integration in South Korea to streamline checkout and capture $4M in incremental value by improving conversion in a key international growth market.
  • •Enabled digital tax form submission for Vrbo hosts by introducing identity federation with a third-party app through our OIDC API, simplifying compliance workflows for over 600,000 property owners.

Senior Product Manager

General Motors · Austin, TX

06/2021 – 08/2024

  • •Increased loyalty program enrollments by 28%, delivering $16M in monthly customer lifetime value gains through A/B testing to optimize sign-up flow and drive retention.
  • •Launched revamped mobile app authentication experience informed by an employee pilot program of over 200 participants, resulting in a 19% increase in customer satisfaction and improved user experience.
  • •Improved multi-factor authentication success rate by 13% by leveraging product analytics to identify and prioritize enhancements, leading to increased app engagement and stronger account security.

Product Owner

CVP · Washington, DC

06/2019 – 06/2021

  • •Accelerated environmental assessment project efficiency by 65% through revamped email notifications in large-scale regulatory planning platform.
  • •Secured $2M contract by leading UI design and product vision for a data visualization proof of concept, enabling real-time security officer post tracking to optimize resource allocation.

Education

The George Washington University | Washington, DC

Bachelor of Business Administration

Major in Finance, Minor in Environmental Sustainability

Certifications

  • •SAFe Product Owner / Product Manager
  • •Professional Scrum Master I