David Kwartler
Senior Product Manager | Austin, TX
AI Authentication, Authorization, Trust & Privacy
Summary
- •Accomplished product manager with over six years of experience leading cross-functional teams to build impactful software products that drive measurable outcomes at enterprise scale.
- •Identity and Access Management expert responsible for Expedia Group's robust in-house customer identity platform, powering secure traveler and partner experiences across our global two-sided marketplace.
- •Led IAM product at General Motors, delivering seamless authentication and profile experiences across web, mobile, and connected vehicle platforms for millions of customers.
- •Analytical problem-solver and clear communicator with a proven ability to blend technical expertise and strategic thinking to drive business impact in fast-paced, dynamic environments.
Skills
Product StrategyContinuous DiscoveryUser ResearchA/B TestingData AnalysisCollaborationCommunicationStakeholder Alignment & InfluenceLeadership & MentoringAPI Design & DocumentationIdentity & Access ManagementUI/UX DesignProduct Development LifecycleAcceptance Testing
Experience
Senior Product Manager
Expedia Group · Austin, TX
08/2024 – Present
- •Defined and led a multi-team initiative spanning eight development squads to achieve identity platform multi-tenancy, ensuring user data isolation and unlocking $15M in potential value through personalized user experiences for Expedia's fast-growing demand partner marketplace.
- •Achieved 1% conversion uplift by leading cross-functional alignment across loyalty, fraud, cybersecurity, and privacy teams to A/B test extended session length strategy, balancing user experience with account security.
- •Championed system rearchitecture to eliminate external vendor dependency for authentication, delivering $3M in annual EBITDA savings and improving control of our tech stack.
- •Launched social login and NAVER Pay integration in South Korea to streamline checkout and capture $4M in incremental value by improving conversion in a key international growth market.
- •Enabled digital tax form submission for Vrbo hosts by introducing identity federation with a third-party app through our OIDC API, simplifying compliance workflows for over 600,000 property owners.
Senior Product Manager
General Motors · Austin, TX
06/2021 – 08/2024
- •Increased loyalty program enrollments by 28%, delivering $16M in monthly customer lifetime value gains through A/B testing to optimize sign-up flow and drive retention.
- •Launched revamped mobile app authentication experience informed by an employee pilot program of over 200 participants, resulting in a 19% increase in customer satisfaction and improved user experience.
- •Improved multi-factor authentication success rate by 13% by leveraging product analytics to identify and prioritize enhancements, leading to increased app engagement and stronger account security.
Product Owner
CVP · Washington, DC
06/2019 – 06/2021
- •Accelerated environmental assessment project efficiency by 65% through revamped email notifications in large-scale regulatory planning platform.
- •Secured $2M contract by leading UI design and product vision for a data visualization proof of concept, enabling real-time security officer post tracking to optimize resource allocation.
Education
The George Washington University | Washington, DC
Bachelor of Business Administration
Major in Finance, Minor in Environmental Sustainability
Certifications
- •SAFe Product Owner / Product Manager
- •Professional Scrum Master I